Customers' Voices

Samut Sakhon Provincial Public Health Office

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"The Samut Sakhon Provincial Public Health Office received a translator since December 25, 2021 by Pocketalk Thailand, during which time it was the epidemic period (Shrimp Market Cluster).

The device  is easy to use, you just choose the language you want to speak and the the language I want to translate. Just hold the button and speak.

We see many improvement from using Pocketalk. Communication between foreigners is fast, convenient for authorities, communicates directly, and better than no Pocketalk. I didn't imagine there would be a translation tool like this.

For the most recent example, an forien  pregnant woman riding a motorcycle taxi came to the health office, and the authorities try to find out from what community she was in, what she wanted to do, tried to tell her directions to a health promotion hospital, etc. which usually takes a lot of time to talk, sometimes it takes hands language. And hiring an interpreter costs money. Also interpreter sometime has no time to communicate immediately, which would be a waste of time on both her and us. Translation device is therefore a necessary device when it is time to actually use it.

Another example is, our officials will go to the area to train foreigners on anti-COVID 19 measures, introduce self-caring guidelines and publicize necessary information. We only have one person that understands the language. The translatiion deivce's voice is provided through a microphone, providing information on how to take medication, how it behaves, etc., which is considered to be helpful in communication.

We use Pocketalk everyday and using for foreigners in Samut Sakhon Province, where the level of foreign population is the second largest in the country, followed from Bangkok. Most of the foreigners are Burmese, followed by Laos, Cambodia, Vietnam, etc. The officials mainly need to communicate in Burmese language.

I think it is very useful and would like all 54 minor health centers and major hospitals in Samut Sakhon to have Pocketalk translation as it makes direct communication more convenient."

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